In a perfect world, trucks would never need to be maintained or ever break down. The reality is that trucks periodically need maintenance and sometimes, even when they are properly maintained, they still break down.
There are steps fleets can take to ensure they get the most from their maintenance efforts, streamline the repair process, and reduce the chance of on-road breakdowns.
It starts with having a set preventive maintenance (PM) schedule for each asset. When it comes to maintenance, there is no one-size-fits-all approach. This is especially true today because many fleets are operating older equipment because of supply chain issues, which prevented them from getting the new trucks they ordered. Make sure to review your PM schedule and adjust it based on asset age, miles driven, and other duty-cycle considerations.
Set up a system to track PM compliance. It's one thing to have a PM schedule, but if the trucks do not make it into the shop for service, the schedule does not add value. Technology can help you track PM compliance, but even without technology, you need a tracking mechanism to ensure trucks get into the shop for their regularly scheduled maintenance.
See also: When diagnosing equipment, remember the driver
Next, pay close attention to driver-vehicle inspection reports, as they can be an early warning that a problem is developing. Drivers are a good first line of defense when it comes to asset performance issues, so pay attention to what they are telling you about how the truck is performing.
To prevent breakdowns, you need to be able to identify wear and failure trends. One good way to do that is by using Vehicle Maintenance Reporting Standards (VMRS) codes for all maintenance and repairs. Described as the universal language of repair, VMRS codes ensure everyone involved in the vehicle repair process will know exactly what the problem is. VMRS codes also make it easier to spot trends across an asset class, allowing you to be proactive in repairing problems before they result in an on-road breakdown.
Communication is vital in the repair process. Technology can be leveraged to give insight into the status of a repair and can speed up the approval process for any additional work that may be needed. Real-time alerts can help the fleet know when they will be able to put the asset back in service.
Adhering to schedules, focusing on communication, and leveraging technology can help fleets with their maintenance and repair issues.
Jane Clark is vice president of member services for NationaLease. In this position, she is focused on managing the member services operation as well as working to strengthen member relationships, reduce member costs, and improve collaboration within the NationaLease supporting groups. Prior to joining NationaLease, Clark served as area vice president for Randstad, one of the nation’s largest recruitment agencies, and before that, she served in management posts with QPS Cos., Pro Staff, and Manpower Inc.
