Decisiv Inc announced that Hill Brothers Transportation has adopted MVASIST, the service management platform in use at Volvo Trucks North America dealer locations. This computing technology provides Hill Brothers with a web-based communications portal for capturing information on repairs and service throughout its network of Volvo Trucks dealers.
Omaha NE-based Hill Brothers is a dry and refrigerated carrier providing longhaul, regional, and dedicated transportation services. Founded in 1986, the company operates terminals in Omaha and Kansas City MO and drop yards in Chicago IL, Dallas TX, and Denver CO, serving customers with 340 tractors and 1,000 trailers.
“We began using the MVASIST platform to improve the consistency and timeliness of repairs we have done at dealer service locations,” said Andy Gomel, breakdown manager at Hill Brothers. “About 30% to 40% of our maintenance and half of our repairs are handled by Volvo Trucks dealers. While we were skeptical at first, we’ve been impressed with the communication capability of the Decisiv platform. It helps set and manage expectations so service and repairs are completed in a timely manner, reducing downtime, lowering costs, and helping us achieve our on-time service promise.”
With MVASIST, Hill Brothers communicates with dealers, even before a vehicle arrives at a service location. With access to an electronic folder of vehicle information, service facilities can view a fleet’s or individual vehicle’s preferred maintenance and repair procedures, warranty coverage, and parts pricing programs. The platform also becomes the main conduit for information about the status of a repair, streamlining communication for both parties.
For more information, visit www.decisiv.com.
