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Volvo, Mack Trucks introduce PartsASIST e-commerce platform

Jan. 29, 2021
With secure, remote access to parts, components, and expert support, PartsASIST is an online solution that enables faster, simpler, and more efficient service.

Mack Trucks and Volvo Trucks recently introduced the PartsASIST platform.

With secure, remote access to parts, components, and expert support, PartsASIST is a complete, one-stop online solution that increases uptime by enabling faster, simpler, and more efficient service.

Available now, the one-stop online solution gives Mack and Volvo truck owners a more efficient service and support option to help improve uptime. Registering for PartsASIST and transitioning from the current Mack SELECT Part Store or Volvo SELECT Part Store will allow for quick and confident parts selection from the Mack Trucks and Volvo Trucks dealer networks in the U.S. and Canada; the goal of activating the full dealer networks in the U.S. and Canada are part of a phased rollout throughout 2021.

PartsASIST offers an expanded range of features, functionality, and benefits to customers and dealers. Available 24 hours a day, seven days a week, the next-generation parts ordering platform delivers performance up to 10 times faster, according to the company, significantly reducing the steps and time required for log in, parts search, ordering, and tracking.

“The robust tools in the PartsASIST platform provide Mack owners with unprecedented remote access to parts ordering, fulfilment, and management, bringing greater speed and efficiency to maintenance and repairs to help increase uptime,” said Gordon Lindsay, product marketing manager – aftermarket, Mack Trucks. “Available 24/7, the PartsASIST platform provides advanced features to improve efficiency and simplify asset management for fleet managers and dealer service managers alike.”

“The suite of tools within PartsASIST represents a quantum leap forward in the way parts are ordered in the heavy duty truck market,” said Todd Shakespeare, director of parts marketing at Volvo Trucks North America. “With the overall increase in speed and efficiency, PartsASIST saves time like never before, which lets our customers focus on what’s most important to them – operations and uptime.”

The advanced features built into PartsASIST further streamline and expand the capacity for 24/7 remote ordering, fulfillment, and management. The MyFleet module links fleet unit numbers to individual VINs, making tracking and documentation more efficient. The integrated Genuine Parts and All Makes catalogs simplify the search for model-specific components, and the Quick Order function speeds up the process. Data is cross-referenced to determine real-time inventory availability, giving customers added confidence that what they see in the catalogs, and what they buy, is what will be delivered – the same as if they had called or visited a dealership in person.

“Our investment in PartsASIST helps provide Mack owners immediate access to our full parts and components inventory, no matter where they are or when they’re searching, like having an in-person experience at a dealership from anywhere, any time,” Lindsay said.

“Volvo Trucks made the investment in PartsASIST to address market demands and changes in consumer behavior, and to leverage advancements in technology that improve operational efficiencies,” said Shakespeare. “It is the gold standard for optimized parts procurement and support, further reinforcing Volvo Trucks’ uptime promise.”

Mack and Volvo customers can register for PartsASIST through the website, or by contacting a participating dealer.

About the Author

Commercial Vehicle Staff

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