Copeland GO real-time tracker technology helps ATS prevent refrigerated load loss
Key takeaways
- ATS used Copeland GO tracker alerts to detect a reefer failure before a $60,000 berry load was lost.
- ATS diverted the truck for after-hours reefer repairs, avoiding a costly cargo claim and delivery delay.
- GO tracker integration with ATS' TMS enabled rapid response to protect a Mother's Day berry shipment.
Copeland recently highlighted how its GO real-time tracker technology helped ATS prevent the loss of a refrigerated berry shipment during transit. The company, which provides real-time cold chain monitoring technology, enabled ATS to detect a temperature issue early enough to investigate, respond, and keep the shipment on schedule.
ATS received an alert after temperatures on a truckload of fresh berries began rising above the acceptable range while traveling across the country ahead of Mother's Day weekend. Because GO real-time tracker data is integrated into the company's transportation management system, the alert automatically triggered ATS' temperature response procedures.
The team monitored the temperature trend, confirmed the issue was not part of a normal defrost cycle, contacted the driver and dispatch, verified the reefer unit settings, and directed the truck to the nearest authorized service location. After technicians repaired the refrigeration unit, the shipment continued to its destination.
The berries arrived on time, helping ATS avoid a potential $60,000 cargo claim while preventing any disruption for its customer. The company said the incident demonstrated how real-time shipment visibility and established operating procedures can help protect temperature-sensitive freight before product quality is affected.
“When you’re hauling fresh berries across the country, a temperature issue isn’t a small problem,” said Colby Varley, VP of sales and principal for ATS. “It can mean a missed sale, a rejected load, and a major claim.”
