Ten5 debuts its voice platform for better driver-fleet manager communication ahead of TMC in March.

Ten5 introduces industry-first voice assistant

Feb. 28, 2024
Ten5 debuts its voice platform for better driver-fleet manager communication ahead of TMC in March.

Ten5 Inc., a trucking communications and business intelligence solutions developer, is making its hands-free voice assistant and communications service for trucking operations available commercially.

The Ten5 voice platform uses voice technology and AI to make it easier for drivers to communicate safely with fleet offices while on the road. Fleet managers can respond quicker to driver questions and prioritize their responses to address the most critical items. Managers can also broadcast messages to multiple drivers or program messages to be released to drivers at specific times for training and coaching purposes.

“We’ve created a platform which simultaneously addresses some of the trucking industry’s most pressing issues, including driver retention and truck safety,” Ten5 CEO Drew Ryder said. “By giving drivers a safe, low-friction way to communicate, we give them more control of their time and schedule and a greater opportunity to voice concerns.”

See also: How AI could change trucking in 2024

Fleets of all sizes and types can benefit from the Ten5 platform, Ryder said. “We initially thought it would only be of interest to large truckload carriers with high driver turnover rates and high driver-to-dispatcher ratios. But there is also demand from smaller carriers looking to replace text-based communication systems and improve back-office productivity,” he explained. “I think we are learning that the human voice is still a more effective way to communicate than text-based messaging, particularly if you can organize the voice communications in the way we do.” 

Ten5’s voice technology will be demonstrated at its booth (#4150) at the annual meeting of the Technology and Maintenance Council of the ATA in New Orleans from March 4-6.

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