Fleetowner Com Sites Fleetowner com Files Uploads 071117 Walmart F Ona Art

Walmart expands use of in-store kiosks for online orders

July 10, 2017
More stores also using new online grocery program
A customer uses a self-service kiosk to collect her online order from Walmart. (Photo: Walmart)

Walmart has boosted the number of stores utilizing self-service “pickup towers” that allow customers to retrieve purchases made online.

The company first introduced the kiosks at the hometown location of Bentonville, AR. They are now in more than a dozen stores scattered throughout the United States.

To get an item, customers scan a barcode on a purchase receipt, which then opens a kiosk door or starts a conveyor belt.

Walmart said the kiosks are better than pickup lockers because it is easier to adjust the size of the compartments where packages are kept.

A vehicle arrives at a store after placing an online order for groceries. (Photo: Walmart)

Last month, Walmart announced the expansion of a separate program that allows customers to order groceries online and pick them up for free at a local store.

“As customers are looking for new and convenient ways to shop, we remain committed to testing innovative concepts by combining digital and physical assets that enable customers to shop when, where and how they want,” Walmart said.

Walmart is testing several other unorthodox shipping methods, including having associates on their way home deliver packages to customers.

About the Author

Neil Abt

Neil Abt, editorial director at Fleet Owner, is a veteran journalist with over 20 years of reporting experience, including 15 years spent covering the trucking industry. A graduate of American University in Washington, D.C., he began his career covering sports for The Washington Post newspaper, followed by a position in the newsroom of America Online (AOL) and then both reporting and leadership roles at Transport Topics. Abt is based out of Portland, Oregon.

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry at our April 16th webinar, where experts will share insights on competitive pay...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!