Goodyear Commercial Tire Systems introduced a new roadside service mobile phone application or “app” for the Android smart phone and Apple iPhone at the Great American Truck Show this week; an app designed to help expedite emergency road service calls in order to help get trucks with flat tires up and running again quickly.
“With a touch of the screen, a driver will be placed in contact with the 24/7 Goodyear-FleetHQ Solution Center, where trained tire professionals will collect vital information, including the location of the driver’s immobilized truck,” explained Jose Martinez, business and digital solutions manager for Goodyear Commercial Tire Systems.
“Those professionals will then locate the nearest Goodyear commercial tire dealership and dispatch a tire service technician with the right tire and adequate equipment to the truck’s location,” he added. “The technician will assess the truck’s tire condition and render the appropriate tire service.”
Martinez noted that the size of Goodyear’s service network – more than 2,200 locations across North America – should also help ensure that a servicing dealer is never too far away from a truck driver who needs help.
He also pointed out that the new Goodyear “RoadService App” also contains a “My Information” feature that allows drivers, when appropriate, to enter vital information like tractor and trailer unit numbers and other data before they contact the Goodyear-FleetHQ Solution Center.
“Ensuring that this important info is ‘ready to go’ ahead of time expedites the road service process even more,” Martinez explained. “This app also lets users search for nearby Goodyear commercial truck tire dealerships and provides information about the products, services and hours of operation that these dealerships offer.”