Peterbilt Motors launched its Platinum Service Center Program in February to certify the dealerships that meet or exceed the truck maker’s expectations for uptime and customer service. At the time, 71 dealer locations received the certification, which scores sites on things ranging from the facility and driver’s lounge to parts availability and repair dwell time. About six months later, that number has risen to 132, for a 90% increase.
Other factors include high utilization of PACCAR Solutions Service Management and RapidCheck triage service. Customers who require these certified dealers’ services should also expect reliable availability of mobile service vehicles, which can expedite the repair process, according to the company.
“Service has been an important part of our business from day one and a critical component in maintaining strong relationships with our customers. In recent years we’ve been investing heavily into our mobile service capabilities as our customers appreciate our ability to be wherever they need us and get them back going as quickly as possible,” said Glenn Larson, dealer principal at TLG Peterbilt.
“Peterbilt dealers are the backbone of our customer support, and to see dealers embrace how important service is to their own businesses and the uptime of their customers is very exciting. At the end of the day our number one priority is having Peterbilt trucks on the road helping keep the economy moving forward,” said Bruce Croker, Peterbilt director of aftersales.