Looking to tighten up your percentage of deliveries that don't get there when they're supposed to? You might want to check out what's being done in the United Kingdom and Germany, according to research from a delivery management system company.
Analyzing data from its software platform and last-mile tracking, Bringg — whose system is designed to give delivery businesses visibility on the level of watching an Uber driver show up — found that its U.K. clients' deliveries were late an almost negligible 1.4% of the time. That's well ahead of what the company found in the United States, where 8.7% of deliveries were late.
Bringg used a sample of 250,000 deliveries across retail, on-demand and parcel delivery companies made during the third quarter of 2016, according to Daniel Buchuk, the company's director of communications. The deliveries were made in the United States, Canada, the United Kingdom, Italy, Spain, Ireland and Germany.
"Our platform processes hundreds of thousands of deliveries, so I asked our research team for insight into delivery delays, which are a big 'pain point' for fleets," Buchuk tells Fleet Owner. The system is now in use in some 50 countries, and he notes he particularly wanted to investigate delayed deliveries in the U.S., Canada and Europe, which are primary markets for the company.
:: Here's the breakdown of Bringg's late deliveries analysis:
1. Great Britain: 1.4% late deliveries
2. Germany: 2.8% late deliveries
3. Ireland: 5.1% late deliveries
4. Italy: 5.7% late deliveries
5. United States: 8.7% late deliveries
6. Canada: 11.4% late deliveries
7. Spain: 12.6% late deliveries
"I expected the results to be fairly similar by country, but I was surprised to see the huge discrepancies between them," Buchuk says. "Brits have a well-earned reputation for punctuality, as they are by far the market with fewer late deliveries — our data shows that U.S. deliveries are, on average, over six times more likely to be late than U.K. deliveries."
Those discrepancies were indeed significant for delivery fleets and their customers. Put another way, according to the findings, if you're waiting for a package in Great Britain, there's about a one in 70 chance it'll be late; if you're waiting for a package in Spain, chances are one in eight it'll be delayed — and you may be placing an irate call to the delivery business.