Cadec Global has expanded its field service and support program through a partnership with Velociti Inc. The program will provide nationwide installation, field service, support and repair solutions to Cadec’s trucking fleet customer base.
“We are training hundreds of Velociti technicians on the installation and service of Cadec technology – the size of our field service operations essentially grew exponentially as a result of this expanded partnership,” said Doug Frank, vp of professional services. “We think this adds a lot of value to our overall fleet management offering, providing our customers with faster turnaround time on new installations and repairs, and improving their return on investment.”
Velociti specializes in mobile device installation and service for trucking fleets and has worked with Cadec for the past five years.
Customers may still ship on-board computers in need of repair to Cadec, although Frank said Velociti’s network of more than 50 drive-through centers will offer a convenient alternative.
“With drive-through service, drivers who experience a problem with their OBC while on the road can have it addressed immediately, without having to return to the yard,” said Frank. “It gives our customers tremendous flexibility and support, and helps keep their trucks productive and on the road.”
