DHL retools its website

May 17, 2005
Global delivery and logistics firm DHL has redesigned its web site for the U.S. market to make online shipping tools more convenient, speedy and easy-to-use for customers

Global delivery and logistics firm DHL has redesigned its web site for the U.S. market (www.dhl-usa.com) to make online shipping tools more convenient, speedy and easy-to-use for customers.

“We listened to customers of all sizes, but particularly small and medium-sized business owners and worked with them to develop an online platform that provides seamless access to our express shipping and logistics services with even greater ease and fewer clicks,” said John Pearson, DHL’s executive vp-commercial.

He noted extensive customer research involving both domestic and international online shippers provided DHL with critical input on customer needs, priorities and preferences, as well as insight into their ideal online shipping experience. DHL customers were involved throughout the development process, including live tests of a number of prototype designs and functionalities, Pearson added.

The result is a clutter-free site with enhanced navigation and rapid access to functions most frequently used by customers. Also, registered users will now benefit from enhanced personalization and customization of their home page after log in, including an online “address book” with frequently used shipping addresses.

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

Report: The 2024 State of Heavy-Duty Repair

From capitalizing on the latest revenue trends to implementing strategic financial planning—this report serves as a roadmap for navigating the challenges and opportunities of ...

Fleet Industry Benchmarks: How does your fleet stack up?

Discover how your fleet compares to industry benchmarks and gain insights from a 2024 Benchmarking Report on maintenance spend, turnaround time, and more. Join us to identify ...

Build a Tolling Program to Manage Toll Fees and Risks

Fleets looking to effectively manage their operational costs should consider their tolling costs. Download the PrePass whitepaper, “Build a Tolling Program to Manage Toll Fees...

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...