Record360 announced it officially released its claims management platform. “The addition of the platform will allow for a more seamless integration of Record360’s photo/video vehicle condition capture capabilities with the necessary work that follows damage claims,” the company said.
The update is a result of customer feedback requesting a user-friendly way to take existing condition review records and pass them through the claims process. The new claims management platform offers several features, including:
- Claims Diary: Managers can keep a diary of everyone contacted during the claims process, and the outcome of those conversations.
- File Attachments: Claims processors can attach rental forms, claims forms, diminished use reports or other documentation, and make them accessible to anyone within their organization by email or download.
- Usability: An overhaul of the software’s file access, transaction emails and notation system were performed to allow for a streamlined user experience.
According to Record360’s founder and CEO Shane Skinner: “We made a point of testing the platform with some of our highest transaction-volume customers to see if it would save them claims processing time, improve subrogation results, and effectively remove paper from their processes. We were excited to receive consistent feedback that this was definitely an improvement versus their previous processes, and made the experience far less of a headache.”
