• WheelTime rolls out new service platform

    To keep pace with technology as well as customer needs in trucking, WheelTime Network, L.L.C., a truck service network with nearly 200 locations in the U.S. and Canada, is introducing a new management system called the WheelTime Customer Service Platform
    Dec. 8, 2010
    2 min read

    To keep pace with technology as well as customer needs in trucking, WheelTime Network, L.L.C., a truck service network with nearly 200 locations in the U.S. and Canada, is introducing a new management system called the WheelTime Customer Service Platform.

    It’s designed to ensure that all customers within WheelTime’s network receive consistent levels of service and consistent hours of labor per repair or service, said Mike Delaney, the company’s president & CEO

    “As an industry, we all tend to feel we’re good at fixing things, but that isn’t going to be enough in the future,” Delaney said. “Innovation in business processes is the next frontier in truck maintenance.”

    Delaney added that the trucking industry needs more transparency, better data and improved information flow between truck fleets and maintenance providers – something he said this new platform should address.

    He pointed out that trucking also needs “more consistency in maintenance quality, better control over maintenance costs, and a stronger focus on outcomes. Getting to that point demands an overhaul in the way we estimate and document repairs as well as the way we manage the business of maintenance to better meet the needs of trucking customers today.”

    The WheelTime Customer Service Platform will utilize MOTOR Information System’s labor guide for medium- and heavy-duty vehicles. The integration of MOTOR’s benchmarks with WheelTime’s Customer Service Platform will provide WheelTime service locations with access to detailed labor guides for quickly estimating repair work based on standardized repair times to ensure repairs are completed on time and on budget, according to the company.

    “We know customers are frustrated by variations in labor hours charged for similar repairs,” added Delaney. “By integrating MOTOR’s guide directly into our network’s system, we hope to ensure customers that our aim is always to provide fair and consistent service.”

    Voice your opinion!

    To join the conversation, and become an exclusive member of FleetOwner, create an account today!

    Sign up for our free eNewsletters

    Latest from Technology

    Haul by Fleetworthy
    haul ai compliance platform
    The acquisition brings advanced AI capabilities to enhance safety and compliance for both small and large carriers.
    Dennis Cox | Dreamstime.com
    A lot of teams are running their operations on systems built for a version of the industry that doesn’t exist anymore. And the longer you hang onto a platform that’s just “good enough,” the more it chips away at your margins, your time, and your ability to compete.
    Could your 'mostly working' TMS be draining your profits? Don't let comfort with the old curb your competitive edge. The latest technology is ready to propel your operations forward...
    Modern Transportation
    modern_transportation3
    Modern Transportation is earning a reputation for sophisticated and cutting-edge solutions.