• Isuzu adding Decisiv’s SRM for dealer service connectivity

    Decisiv and Isuzu Commercial Truck of America recently rolled out Isuzu Connect.
    May 20, 2019
    2 min read
    Refrigeratedtransporter 3988 Decisivconnects 5ae7642eb8a3d

    Decisiv, a provider of service relationship management (SRM) solutions, and Isuzu Commercial Truck of America recently rolled out Isuzu Connect, which is designed to provide the benefits of SRM to Isuzu dealerships and customers.

    This new solution will streamline service event management and support an unrivaled level of service and repair efficiency, Decisiv said.

    “We are very pleased that the Isuzu Connect solution will be built on the Decisiv SRM technology and ecosystem,” said Dick Hyatt, president and CEO of Decisiv. “Isuzu is a leading, valued provider of trucks and service in the quickly growing North American medium-duty market. Their extended service solution will use the Decisiv SRM technology and ecosystem to drive performance for Isuzu dealerships and improve asset utilization and a more attractive return on investment for owners.”

    Isuzu Connect will streamline the entire service and repair process between customers and dealer service locations across the United States and Canada, the companies said. Applying the Decisiv SRM technology and ecosystem will improve service consistency by connecting Isuzu dealerships with the right information at the right time within the context of the service event. This includes service history (regardless of where serviced), service campaign, recall and warranty data, as well as standard repair times (SRTs).

    Isuzu Connect also will enable Isuzu dealerships to connect with their customers digitally and share information throughout the service process, Decisiv said, providing customers complete transparency so they can make informed decisions to run their business for maximum profitability. The technology also will be integrated with several dealer management systems (DMS) that already are part of the Decisiv network, including DMS solutions from CDK, DSI, Karmak and Procede.

    Implementing Isuzu Connect by incorporating the Decisiv SRM ecosystem also will enable Isuzu to future-proof its investment and easily scale as both technology and the Isuzu dealer network evolve, Decisiv claimed.

    “Isuzu is committed to ensuring Isuzu customers realize maximum value from their investment in our extensive line of Class 3-6 low cab forward diesel- and gasoline-powered trucks,” said Shaun C Skinner, president of Isuzu Commercial Truck of America. “With Isuzu Connect, we are creating a connected and dynamic service event management framework to further improve asset uptime and performance and to provide a better overall customer experience.”

    Isuzu and Decisiv will be implementing Isuzu Connect with dealerships to ensure quality delivery of the SRM technology, the companies said.

    About the Author

    Informa Commercial Vehicle Staff

    Voice your opinion!

    To join the conversation, and become an exclusive member of FleetOwner, create an account today!

    Sign up for our free eNewsletters

    Latest from Cold Storage & Logistics

    World Refrigeration Day
    This theme for this year’s World Refrigeration Day was “cool skills,” a celebration of the range of temperature-controlled industry skill that make modern life possible, GCCA reported.
    “Temperature-controlled logistics is a varied and fulfilling career choice for people who are solutions-focused and embrace innovation,” association’s president and CEO says.
    Lineage
    lineage_port_of_seattle_facility
    The company’s Garfield location now is its first certified customs-bonded cold storage warehouse in Washington, helping customers navigate the complexity of global trade.
    Americold
    americold_nb_port_groundbreaking
    Innovative new cold storage facility with martime and rail capabilities in New Brunswick, Canada, will be the operator’s sixth Canadian location when it opens in 2026.