Decisiv Srm Milestone 1

Decisiv grows in 2020

Jan. 4, 2021
Company says nearly 75,000 fleets used its SRM platform to manage more than 3.5 million service events last year

According to Decisiv, nearly 75,000 fleets were using its SRM platform to more effectively and efficiently manage service and repair events heading into 2021.

In 2020, fleets used Decisiv SRM to manage more than 3.5 million service events across a network of more than 4,800 service locations, the company said.

“There continues to be steady growth in activity among fleets on the Decisiv SRM platform,” said Dick Hyatt, president and CEO of Decisiv. “At the beginning of 2020, Decisiv SRM had been used to manage 15 million service events, and by the end of the year that number had exceeded 18 million. On average, that’s over 67,000 service events weekly in the past 12 months. Fleets that take advantage of the expanding capabilities of the platform are reducing administrative costs associated with maintenance and repairs, and gaining real-time visibility into and better control over service events so they can get trucks back on the road faster.”

Decisiv SRM accelerates fleet use of advanced service management technology by moving communication from phones and voice mail to a web portal. Moving all relevant information to an electronic case provides transparency into the service event, enabling fleets to track progress and authorize repairs. Once the service event is complete, Decisiv’s connected ecosystem enables service event data to flow directly into most Fleet Maintenance Systems. Decisiv SRM reduces administrative time, helps control costs, and returns trucks back to service faster.   

For a fleet with 500 trucks and four service events per year for each asset, Decisiv SRM eliminates up to 4,000 hours of management and administrative time, amounting to cost savings of as much as $100,000 annually.

Streamlining the service process adds to top line revenue. According to a 2019 study by KEA Advisors, the dwell time for a service event was reduced by 3.36 days among service providers using the Decisiv SRM platform. Assuming two major repair events each year per asset, a fleet with 500 trucks can recover more 3,300 days of asset utilization annually, Decisiv claimed.

Based on estimated daily revenue of $800 per Class 6-8 truck, the improvement in uptime for a fleet of 500 trucks would exceed $2.6 million in recovered revenue.

Throughout 2020, Decisv enhanced and added to the capabilities of its SRM platform for fleets with the expansion of asset type classifications that increase coverage for heavy-duty trucks, and add medium- and light-duty trucks, trailers, refrigeration units, and off-road equipment. Expanded point-of-service capabilities allow for shared access to service information, and a new telematics API solution facilitates the delivery of actionable vehicle, system, component and parts performance and diagnostic information.

Visit for more information.

About the Author

Commercial Vehicle Staff

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry at our April 16th webinar, where experts will share insights on competitive pay...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!