Carrier Logistics Inc.
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appointment_automation

Carrier Logistics automates residential delivery scheduling

Feb. 8, 2024
Appointment Automation addresses the increasing number of LTL deliveries that are now scheduled at residential locations.

Carrier Logistics Inc. is releasing a residential delivery automation system: Appointment Automation. LTL carriers can enable the text-integrated solution in their CLI FACTS software to manage final-mile delivery operations more efficiently and effectively.

“With our Appointment Automation, LTL carriers can eliminate the complications that come with making residential deliveries, where scheduling drop-off times has become a moving target, the size of the truck is sometimes restricted, and communication with the consignee is difficult,” said Ben Wiesen, president of CLI. “This text-integrated solution lets your dispatch team manage residential deliveries for shippers and consignees in a customer-centric, seamless, and no-hassle way.”

See also: Carrier Logistics integrates with SMC³’s LTL APIs

The CLI Appointment Automation addresses the growing number of LTL deliveries scheduled at residential locations. The system, which will be included in FACTS software upgrades, provides the following:

  • Automated scheduling: FACTS takes the hassle out of delivery scheduling by automatically sending e-mail and text messages to final-mile customers. These messages prompt recipients to select their preferred delivery time via a user-friendly mobile interface.
  • Appointment confirmation: When customers confirm their delivery appointment, the system automatically creates the appointment in FACTS, schedules the delivery in the delivery optimizer, and provides visibility to the original shipper.
  • Reminders: FACTS automatically sends reminders so customers don’t forget their scheduled delivery times.
  • Real-time status updates: Enrolled customers can receive real-time updates on their freight’s status, from being out for delivery to ETA updates to finally being delivered, enhancing overall communication and service.

Carrier Logistics FACTS gives transportation professionals the tools to operate cost-effectively while providing improved freight visibility to their customers. This includes online customer shipping tools, dispatch, and driver management, a superior rate engine, cross-dock management, and a complete back-office suite. 

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