Carrier Logistics Inc., a freight management software provider for LTL fleets, recently announced that import/export freight hauler Eagle Air Freight Inc. has replaced its legacy freight management system with the CLI Facts solution to provide customer visibility into shipments and more effectively manage its operation.
“Switching to Carrier Logistics has had an immediate positive impact on our business,” Michael O’Brien Jr., president at Eagle Air Freight, said. “In less than six months, we’re delivering real-time visibility into shipments that our customers require and our operations staff needs to efficiently plan loads and routes. Facts has made our customer service system much more efficient and has reduced our administrative time and cost.”
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According to O’Brien, Eagle Air Freight has realized several benefits since replacing its legacy system with Facts in September 2023, including:
- Reduced administrative time and cost, cutting the number of people needed in half, enabling personnel to focus on other company needs. Customer service capabilities have eliminated more than 75% of calls and emails.
- Met customer expectations for shipment visibility, including real-time cargo status and ETAs to meet schedules for time-sensitive international airline logistics operations and temperature-controlled freight.
- Enhanced visibility for dispatchers and operations personnel and improved load and route planning, including updates that address real-time road conditions.
- Integrated mobile solutions that automate proof of delivery and document management for drivers.
- Improved data accuracy with automated and integrated capabilities that eliminate redundant entry needs and errors and improve cash flow by simplifying accounts receivables processes.
- Streamlined business processes with a customer information database, including rates, accessorial charges, and invoices, by eliminating the need to scan documents and reconcile paper-based records.
“Facts was built to be an all-encompassing freight management system for all types of freight companies, including air freight companies like Eagle Air Freight,” Ben Wiesen, president of CLI, said. “We’re proud they have chosen CLI as the technology foundation for their business. We’re looking forward to continuing to meet their operation’s and their customers’ needs, and we’re pleased they made the transition to Facts and have already had such great success.”
