ABF Freight Systems has selected four North American customer service centers to receive its President’s Quality Award, the highest internal recognition available to ABF service centers. Presented annually by ABF to facilities that best exemplify the ABF Quality Process, this year’s award-winning facilities are located in Carlisle and Chester, PA; Fargo, ND; and South Bend, IN.
The winning facilities were among 286 ABF service centers that competed in the rigorous selection process, which gauges resource management, damage/loss prevention, customer satisfaction and other key performance indicators.
“Quality is a subject we take very seriously at ABF,” said Bob Davidson, president & CEO. “Highly motivated employees in our customer service centers use the ABF Quality Process to achieve quantifiable results that include satisfied customers and significant cost savings. The customer service teams in Fargo, South Bend, Chester and Carlisle are the best of the best. Their versatility, attention to detail and conscientious approach to customer service is a benchmark for best practices in the transportation industry.”
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