ArvinMeritor adds aftermarket customer-care center

Jan. 22, 2008
ArvinMeritor’s Commercial Vehicle Aftermarket (CVA) business has established a new “customer care center” at its U.S. and Canada parts distribution centers

ArvinMeritor’s Commercial Vehicle Aftermarket (CVA) business has established a new “customer care center” at its U.S. and Canada parts distribution centers, an addition to its 5-Star Partner service launched last January.

"Based on our years of servicing and listening to our customers, we determined it was time to take our service level up a notch," said Shelly Beneteau, senior manager of customer service at CVA. "Our goal is to achieve first-call resolution - answering customers' calls within 20 seconds, and if there's follow-up or research required, resolution will occur within 24 hours."

According to the company, callers will be presented with three options upon calling: pricing and availability, technical help regarding a part, or other inquires. All calls with then receive a case number and will be followed until closure.

ArvinMeritor CVA can be reached at 888-725-9355 in the U.S. or 800-387-3889 in Canada.

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry at our April 16th webinar, where experts will share insights on competitive pay...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!